Hello. My users are unable to Scan to PC on their laptops running Windows 10 version 21H1. The last driver/patch is from 2018, and it no longer works. Please provide us with a working driver. Thank you.
Have you tried to uninstall and reinstall the driver package?
I was receiving that "not available" error message while trying to scan, so I had to uninstall and reinstall the driver and software. Tried scanning again, no error message this time, but it still didn't scan to the PC.
We rebooted, and tried again, but the error message was back. Of course it prints fine, but when scanning via USB, no luck!
At this point I would recommend that you call into our support department for assistance @ 1-800-821-2797 or 1-800-835-6100.