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jot New Member
New Member

Scanning to PC not working on VersaLink B405DN

Product Name: VersaLink B405dn
Operating System: Windows 10 x64

I have tried for several days to get this to work, and out of 12 users, only two can scan back to thier computers. This is a brand new Xerox VersLink B405DN MFP that we purchased a few weeks ago and the scan to PC has fought us tooth and nail.  I have followed videos, suggestions on search results, called tech support for assistance, searched Xerox forums, and as a last ditch effort, completely reset the machine back to factory settings and start all over with the configuration, and after the last step mentioned, only two users can scan back to thier PC's.  Each of the other users that were added to the Address Book have all gotten different error codes for the job not completing... 027-529, 027-589, 018-772.  Only the first one came up in any searches and all attempts to fix the issue using suggested resolutions have failed.  The fact that I was able to get two users to connect and scan, but all others to have different failure codes is very perplexing and I am very frustarted at this point.  I welcome any suggestions that may assist us with finishing the installation of this unit on our local network.  :)

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Scanning to PC not working on VersaLink B405DN

027-529 - No SMB read permissions, so the user/pass is valid for the connection, but can't read what is in the specified folder. You need to elevate the user privileges on that PC

027-589 - SMB protocol error, user account locked out. You failed multiple scans and the PC locked the account, reboot the PC.

018-722 - Error connecting to Google server related to Google Cloud Print, not scans. (Time/date/DNS is wrong)

 

So by the look of the errors, add the user account to the actual share, and then, use the specific formatting Windows provides within the brackets as seen below when you add the info to the printer.

 

win10SMB.GIF

 

 

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Joe
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jot New Member
New Member

Re: Scanning to PC not working on VersaLink B405DN

Thank you for your reply and also for what the other two error codes were for. I am not sure why this only affected 10 out of the 12 users assigned to the address book, but it seems it was incorrect settings in our LDAP setting on the Xerox. None of these settings were required when we setup the WorkCentre 3615's, but this new model replacement requires a bit more setup to get some of the features to work. Following the instructions given for the B405 from the website from Xerox Support were incorrect. Fortunately, I was able to determine what the settings needed to be with trial and error and my knowledge of authentication with active directory. Once the B405 was now properly talking to the active directory and could see the users machines directly, installing the driver software was all I needed to do after adding them to the address book and sending scan there way. I took a bunch of screenshots of the settings that worked so on the next one, I won't input incorrect info. Oh, and the screenshots of the SMB shares setup is definitely the correct way to do that, except you do not need the "Everyone" group to have any permissions. As long as you have the user added with full permissions as shown above, you can delete the "Everyone" group and help keep the SMB folder a bit more secured.
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