Scanning with Phaser 8560 MFP to Vista & Win7

[teesee150]

Where did you obtain Paperport from? I'm having similar issues, but Paperport is not on the CD that came with my 8560mfp.

[Fabio]

thats indeed strange

[randyvv]

Thanks Fabio.

Only after I installed PaperPort, as you suggested, that the Xerox Scan Utility started working. It would appear that the drivers that Xerox has on their site are incomplete.

I tried to contact Xerox, however they wanted to charge me $ to tell them they have a problem.

Whatever happened to technical support?

[Fabio]

yes i have managed to get it working , but not the scandriver from the xerox support site...

i installed the tool and the application from the cd that was supplied together with paperport

[randyvv]

Hello, I've already tried those steps several times. Also, turning off the firewall. Complete removal & reinstallation. Anyone else have the scan utility working with Vista or Win7?

[PamY-Xerox]

Hello randyvv,

Can you please repost your reply? There is no text in the above post.

Thanks,
PamY-Xerox
Community Manager

[JohnM-Xerox]

Hello randyvv,

Here is a link to an article in the Knowledge Base that will explain how to load the TWAIN driver and Scan Utility on a Windows Vista and Windows 7 PC. Follow the link and then type in "Scan utility windows 7" in the search field. Click on the first result of the search. Take a look at the instructions and see if there might be a step that you missed somewhere along the way.  If you find that you need to reinstall - I would suggest deleting the existing software and drivers first. This will give you a clean install. Hopefully, you just missed a step somewhere in the installation process.

John

[randyvv]

Scanning via network to PCs with Scan Utility.
All XP PCs work correctly, scan to them & Scan Utility pops up with the file – works PERFECTLY.
The Vista & Windows 7 PCs do not.

At the Phaser: the Vista & Win 7 PCs user names have asterisk at the start & end of name while the XP names do not.
Select either Vista of Win7 user name, then it asks for and finds the templates from the Vista or Win7 PC (it is able to communicate with the Vista or Win7 PC).
Next, select go & papers are scanned. They never show up at the Vista or Win 7 PC.
The Scan Utility never pops-up. Manually open Scan Utility & NO file.

Firewall is turned off on all PCs.
Have reinstalled scanner driver form Xerox site.
Any ideas?