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DavidN New Member
New Member

Scans unreadable on Versalink C405 with MacOS 10.14.6

Product Name: Versalink C405
Operating System: macOS 10.14 - Mojave

I have the latest MacBook Pro with Mojave 10.14.6., connected directly by ethernet cable to my Versalink C405. When I try and scan it appears to work normally but the resulting pdf file is undreadable.  It worked fine just a few weeks ago so I am guessing it may be to do with 10.14.6 upgrade.

Can I fix it or should I updgrade to MacOS Catalina...or will that be worse?

I enclose a pic of a scrambled scan.

 

Scrambled scan - 15 Oct 19.pngScrambled Scan

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1 Reply
gabiene Frequent Advisor
Frequent Advisor

Re: Scans unreadable on Versalink C405 with MacOS 10.14.6

Hi,

 Try to make copies, one from DADF and one from the platen, How looks the copy? If the copy is good it looks like the upgrade is the issue.

 

Gabi