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RSchw
New Member
New Member

Scans with image reversed on bottom half of page

Product Name: AltaLink C8130 / C8135 / C8145 / C8155 / C8170 Color Multifunction Printer
Operating System: Windows 10 x64
We have an intermittent issue with scanning where the scan will come through with the bottom half of the page upside down and reversed. Techs have been coming out for months to try to fix, with no luck. Hoping someone here has had a similar problem and found a solution.
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10 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: Scans with image reversed on bottom half of page

Hello RSchw,

I cannot find anything on the Support page about this so I would keep working with your Technicians on this issue.

Thanks,
CathyO-Xerox
Community Manager

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Cleroy
New Member
New Member

Re: Scans with image reversed on bottom half of page

i got the exact same issue on 2 C8170, Xerox could not find a solution so far.

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RSchw
New Member
New Member

Re: Scans with image reversed on bottom half of page

That is the same model we have.  It is happening less frequently now, but still happening.  Very frustrating.

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RSchw
New Member
New Member

Re: Scans with image reversed on bottom half of page

The technicians have run out of things to try.  I keep requesting a replacement copier, but no response.  They wanted to give us a "loaner," but I refused.  Anyone higher up at Xerox I can contact?

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Cleroy
New Member
New Member

Re: Scans with image reversed on bottom half of page

2 Xerox technicians will come to have another look next monday. I'ill keep you updated if they find anything.

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MurvS231274-ASP
Technical Escalation Service Provider
Technical Escalation Service Provider

Re: Scans with image reversed on bottom half of page

Wondering if there is anything new on this. 

I'm a Xerox Certified tech with an ASP and I am fighting this very problem with an 8170 at a customer site. I've reached out to support but am getting nowhere. Wondering if the techs you are working with have resolved the issue, or are willing to share what they have done thus far. I'm more than happy to compare notes. 

Murv Sellars

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Kallen
New Member
New Member

Re: Scans with image reversed on bottom half of page

Try scale at 97%

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RSchw
New Member
New Member

Re: Scans with image reversed on bottom half of page

No solution has been found.  We have given up and are getting rid of the Xerox for a Canon.

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Cleroy
New Member
New Member

Re: Scans with image reversed on bottom half of page

Hi - I was out of the office for 2 weeks. 

Motherboard was changed on both machines. Problem was fixed for about 2 weeks and suddenly re-appeared. 

Xerox is saying now to wait until the realease of the new firmware, beginning of December... let's see.

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