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Technical Escalation Service Provider
Technical Escalation Service Provider

Secure Access Issue

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Hi, I have a 7845 with Secure Access. The Maintenance License expired. I know Xerox now has Print Safe instead of Secure Access.


Is there a patch to fix this issue?


I cant do any scanning until this is fixed.



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Valued Advisor
Valued Advisor

Re: Secure Access Issue

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Assuming it is Secure Access 5, you need to call in to get it fixed, I don't know how they fix it though, pretty sure it isn't a patch.


As for scan, just stick a USB stick in it and do a scan in the meantime, it may not be super convenient, but it works and means you are not unable to scan at all.

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Joe Arseneau