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TT_Mc
New Member
New Member

Setting up O365 email scanning troubles

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Product Name: WorkCentre 3335/3345
Operating System: Windows 10

Good day all, ive been working to transition our workcentre 3345 over from GMAIL to Office365, after several iterations of failure by follwing the basic guides ive gotten close but hit a new roadblock im not seeing elsewhere.

by following option 2 in This guide from microsoft ive gotten to the point of almost sucesfully sending emails from my device, howeever it now asks for me to enter a valid email, which while the email im using is a domain email, it is still on our microsoft 365 tenancy, and i can accesss it from outlook/Login as it.

currently considering perhaps it will only accept a (<Domain>.onmicrosoft.com) or require a regular (hotmail.com) account

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TammyL-Xerox
Community Manager
Community Manager

Re: Setting up O365 email scanning troubles

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Hello TT_Mc, 

Please take a look at this article on How To Set Scan to Email using Gmail. Google is now requiring the use of a Google app password.  If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-835-6100. 

Thanks,
TammyL-Xerox
Community Manager

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