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Setting up scanning to desktop and email

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Product Name: WorkCentre 6515
Operating System: macOS 10.15 Catalina

Hello

 

I have recently purchased the Xerox 6515 and so far have connected it to wifi.  I am able to print and scan from my IMAC but I am really struggling to get it to scan to email or scan to a folder on my desktop.  I have followed all of the guidance but still get an error code 017-714.  I cannot find what code this is.

Hopeing someone could please give me instructions to rectiify this.

 

Thanks

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Valued Advisor
Valued Advisor

Re: Setting up scanning to desktop and email

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017-714 SMTP Over SSL Fail RAP
017-714 SSL communication failure with SMTP server.
Procedure
Perform the steps that follow:
1. Check the following:
• If the fault occurred in TLS Mode it may be due to an incorrect port number. Check
the Port Number settings of the SMTP Server.
• Confirm that the SSL or TLS encryption type matches the appropriate port the customer
selected.

 

Your encryption settings are wrong

Gmail,Office365 use STARTTLS on port 587 (Most serviuces use them)

If you are using them and have that setting applied, update the firmware and try again

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Joe Arseneau
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New Member

Re: Setting up scanning to desktop and email

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Hello

 

Thank you for your reply.  The port is already set at 587.

 

Cand you please adise further on the SSL or TLS encryption.

 

I have the address as : smtp.tools.sky.com port 587

 

Thanks

Helen

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Valued Advisor
Valued Advisor

Re: Setting up scanning to desktop and email

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According to them

Sky.com (Sky Mail) SMTP Server smtp.tools.sky.com
SMTP port 587
SMTP security STARTTLS
SMTP username Your full email address
SMTP password Your Sky.com password

 

So this will work assuming you have the time/date and DNS on the printer setup right and the firmware up to date:

1.PNG

 

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau