I have recently purchased the Xerox 6515 and so far have connected it to wifi. I am able to print and scan from my IMAC but I am really struggling to get it to scan to email or scan to a folder on my desktop. I have followed all of the guidance but still get an error code 017-714. I cannot find what code this is.
Hopeing someone could please give me instructions to rectiify this.
Solved! Go to Solution.
017-714 SMTP Over SSL Fail RAP
017-714 SSL communication failure with SMTP server.
Perform the steps that follow:
1. Check the following:
• If the fault occurred in TLS Mode it may be due to an incorrect port number. Check
the Port Number settings of the SMTP Server.
• Confirm that the SSL or TLS encryption type matches the appropriate port the customer
Your encryption settings are wrong
Gmail,Office365 use STARTTLS on port 587 (Most serviuces use them)
If you are using them and have that setting applied, update the firmware and try again
Thank you for your reply. The port is already set at 587.
Cand you please adise further on the SSL or TLS encryption.
I have the address as : smtp.tools.sky.com port 587
|Sky.com (Sky Mail) SMTP Server||smtp.tools.sky.com|
|SMTP username||Your full email address|
|SMTP password||Your Sky.com password|
So this will work assuming you have the time/date and DNS on the printer setup right and the firmware up to date:
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