Slow scanning WC5745

[helldesk]

Hi there!

we have some WC5745 with Scan to e-mail option, all of them connected to same 100Mbps network. i am trying to scan a document in any of them. loading docs into ADAF, pressing start button - OK. then scanjob appears in Job pagewith status Formatting. and this status hangs for a long time, almost an eternity. does not matter a page was scanned or ten. any of old WCP245 from our office make this job in seconds! this problem really makes me ...!!

please, write me if you have a solution. Thanks in advance!

Settings from Xerox Scanning menu:

Output color: Grayscale

2 sided scan: 1 Sided

Content type: Photo and Text,

Scan presset: for Sharing and Printing (This setting is best for sharing files to be viewed on-screen and for printing most standard business documents.
Using this setting will result in small file sizes and normal image quality)

Resolution: 300dpi

Image Enhancement: auto correction, auto suppression

Quality/File size scroll bar in middle position

File format: PDF (not PDF/A)

Serchable option: Image only

Text compression setting: Enabled (Flate compression)

[Kimzi]

Heya!

I would suggest that you have a look at this:

http://www.support.xerox.com/support/WC5735_WC5740_WC5745_WC5755/support/en_US.html?objGUID=13410

Hope it helps

Thanks!

[JordanAXAUQE-AA]

Good find Kimzi! 

What machine firmware is on the machine also? There could be an updated version you may have to obtain from the Support Centre.

Regards,

Jordan

[helldesk]

will try it and do response.
thank you!

[helldesk]

the system software is 061.130.000.04205

[helldesk]

---

@Kimzi wrote:

Heya!

I would suggest that you have a look at this:

http://www.support.xerox.com/support/WC5735_WC5740_WC5745_WC5755/support/en_US.html?objGUID=13410

Hope it helps

Thanks!

---

strange things...

pdf scan isn't searchable i wrote this before.

and yes, we have a full color scaning kit. didn't know that it can be a problem.

[Kimzi]

You can always try the newer firmware, which you can obtain from the xerox driver page.

061.131.221.10401