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Ptorp New Member
New Member

Start is not available

I have trouble with our Xerox 7775 copier which refuses to work when we hit the start button to copy on the glass. It constantly says that "Start is not available" I have to reboot the copier and then it might work for two scans. it works fine when we use the document feeder. Any suggestoins would be appreciated.

 

Thank you

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7 Replies
Community Manager CherylO-Xerox
Community Manager

Re: Start is not available

Hi Ptorp,

Thank you for using the Support Forum. Please take a look at this solution suggested when the Start button is not working properly.  If the reset does not hlep please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Fabio Valued Advisor
Valued Advisor

Re: Start is not available

yes, thats a firmware issue, just upgrade to the latest spar release

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jjjeroenski Valued Member
Valued Member

Re: Start is not available

Same problem here with the 7835 and 7845.

Firmware release : 072.040.124.23401         

 

lots of time : start not available

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carter New Member
New Member

Re: Start is not available

All,

 

we have a WC6655 and experience the similar issues.

“START IS NOT AVAILABLE”

 

“START ACCEPTED…JOB WILL BEGIN WHEN SYSTEM IS READY”

 

we have upgraded to the latest firmware as suggested.

currently we are monitoring the machine.

 

Any help will be appreciated

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Start is not available

  • we have upgraded to the latest firmware as suggested.

    currently we are monitoring the machine.

So you had this problem, and have because of that, updated the firmware, and since then, as far as you know, there is no longer a problem?

 

Or you updated to the latest firmware and you are monitoring it as it still behaves the same?

 

If you still have a problem, what firmware did you load? There are 3 Latest firmwares

 

The real latest is 073.110.066.08210, the latest General release is 073.110.075.34540, and the latest Connectkey 1.5 release is 072.110.165.14201

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terry.hightower New Member
New Member

Re: Start is not available

I am still experiencing this error with Workcentre 5845 w/ 073.190.075.34540 firmware.  It's intermittent so I am hesitant to get a tech out there when I can't say for sure the device will show the issue while they are onsite.

 

Are there any recommendations for this issue on a device running updated firmware?

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Start is not available

That isn't even close to the latest firmware as stated above, it is just the General release

 

The latest ends in .32400 and is here

 

This is how you decode firmware numbers, which shows you are running a release from 2015 (This puts yours 13 levels behind current

dfhn.jpg

 

There is no reason not to update it, no settings are lost in doing so.

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