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georgey48
New Member
New Member

Still not able to scan

Product Name: VersaLink B405 Multifunction Printer
Operating System: macOS 10.15 - Catalina

This is my second post on this subject and after months, I am no further on. I have downloaded and installed the latest firmware to the printer as well as the latest drivers for Catalina but no change:

Screenshot 2021-06-11 at 20.55.33.png

This is with: 

macOS Catalina Version 10.15.7

Driver: 5.8.0 (2275)

Works fine with BigSur but not with Catalina. There is nothing apparent in the logs to indicate what this issue might be and I have confirmed (with Wireshark) that there has been no attempt at communication to or from the printer/scanner.

Printing works fine and there is no issue connecting to the devices webserver. Apple claim that this is nothing to do with them and that it is a Zerox issue. I have exhausted the process or deleting and re-installing many, many times now and so I dont need any replies "have you tried turning it off and on again"..

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1 Reply
CathyO-Xerox
Community Manager
Community Manager

Re: Still not able to scan

Hello georgey48,

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.

Thanks,
CathyO-Xerox
Community Manager

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