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myprinterbaroke New Member
New Member

Stuck on splash screen after botched firmware upgrade

Product Name: Xerox Vesalink C405
Operating System: Windows 10

Any suggestions?

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6 Replies
gabiene Frequent Advisor
Frequent Advisor

Re: Stuck on splash screen after botched firmware upgrade

Hi,

You need a tech to restore the machine software, because he had rights to  enter in Special Boot Mode for reinstalling the software.

 

Gabi

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myprinterbaroke New Member
New Member

Re: Stuck on splash screen after botched firmware upgrade

Like a Xerox tech? Isn't there a procedure for local IT to perform this task?

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rdaniels2 Valued Contributor
Valued Contributor

Re: Stuck on splash screen after botched firmware upgrade

Try a different USB Key with the firmware version that you know was working.

You still should be able to boot off the USB key. Once the Firmware is loaded, then you can attempt to load the newer FW.

Randy
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gabiene Frequent Advisor
Frequent Advisor

Re: Stuck on splash screen after botched firmware upgrade

Hi, 

The AltBoot procedure works just in AltaLink and other Xerox ConnectKey models, but for the VersaLink that is not  functional, it is a procedure who involved the Diagnostic menu (Download Mode in Special Boot Menu) accessible just for service engineer. A functional machine can be upgraded through EWS.

 

Gabi

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gabiene Frequent Advisor
Frequent Advisor

Re: Stuck on splash screen after botched firmware upgrade

Sorry,

There is an other possibility to install firmware by using Xerox VersaLink Windows Firmware Download Utility Tool from Driver and Downloads section on Xerox.com.

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rdaniels2 Valued Contributor
Valued Contributor

Re: Stuck on splash screen after botched firmware upgrade

Thanks Gabi, Keep forgetting that :-(
Randy
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