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KeithR New Member
New Member

System domain name is not configured

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Hey all,

 

I have a 7535 that we lost the hard drive in a week ago. We had a tech come out and replace it, as well as update the firmware. I have the settings in exactly as they were before, but the SCAN TO EMAIL feature does not work yet. When attempting to send a test from both the machine and the web client I get 'System Domain Name is not configured'. I have tried every known configuration with authentication and STARTTLS, no luck. Am I missing something? Any ideas would be helpful thanks!

 

KeithR

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2 Replies
Xerox Analyst RuiKZ6N6K-xrx
Xerox Analyst

Re: System domain name is not configured

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Hi,
Go to the ip settings and set the domain name. You have to do it on the device web page.
Regards
Rui
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Agency Analyst JordanAXAUQE-AA
Agency Analyst

Re: System domain name is not configured

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KeithR,

 

Also make sure you double check your TCP/IP settings - Gateway, Subnet, DNS - I have seen this in the field. You will have this error is something is incorrectly setup. It does just sound like the domain name is missing tho.

 

Thank you,
Jordan

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Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!