System domain name is not configured

[bcn8r12]

Hello!

When setting up smtp you need verification. Whatever email website youre using whether it be Google workspace or sendinblue will have your user and password for the website, the ip address and port of that website, or in this case, the host name.

Host names can be the name of the server or a url, the ipv4 option is simpler to set up however. If you dont have the ip, click WIN+R then ping 'smtp' substituting smtp with your server. You'll see an ip address, which belongs to your server.

Your ip, port, login info, and email address can now be used to set up your smtp via Xerox WES

*Don't forget to test configuration! ;)*

[Black_Baron]

Hello,

could an IT specialist help me out. What exactly does the printer need for SMTP Email Scan workflow

to function properly.

Requested Host Name? Of whom or of what? I don't understand.

Requested domain name. Of whom or of what? I don't understand.

These are the IP settings. This is my internal local network using my DNS entries, IP entries

I get from the router, What exactly does Xerox want an IT Operator to enter there?

Can someone clarify please.

THANK YOU.

BLACK BARON

Design / Photo / Art / Music

[JordanAXAUQE-AA · Accepted solution]

KeithR,

Also make sure you double check your TCP/IP settings - Gateway, Subnet, DNS - I have seen this in the field. You will have this error is something is incorrectly setup. It does just sound like the domain name is missing tho.

Thank you,
Jordan

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[RuiKZ6N6K-xrx · Accepted solution]

Hi,
Go to the ip settings and set the domain name. You have to do it on the device web page.
Regards
Rui

[KeithR]

Hey all,

I have a 7535 that we lost the hard drive in a week ago. We had a tech come out and replace it, as well as update the firmware. I have the settings in exactly as they were before, but the SCAN TO EMAIL feature does not work yet. When attempting to send a test from both the machine and the web client I get 'System Domain Name is not configured'. I have tried every known configuration with authentication and STARTTLS, no luck. Am I missing something? Any ideas would be helpful thanks!

KeithR