cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

System domain name is not configured

Jump to solution

Hey all,

 

I have a 7535 that we lost the hard drive in a week ago. We had a tech come out and replace it, as well as update the firmware. I have the settings in exactly as they were before, but the SCAN TO EMAIL feature does not work yet. When attempting to send a test from both the machine and the web client I get 'System Domain Name is not configured'. I have tried every known configuration with authentication and STARTTLS, no luck. Am I missing something? Any ideas would be helpful thanks!

 

KeithR

0 Kudos
3 Replies
Highlighted
Xerox Analyst
Xerox Analyst

Re: System domain name is not configured

Jump to solution
Hi,
Go to the ip settings and set the domain name. You have to do it on the device web page.
Regards
Rui
Be sure to give out Kudos and select "Accept as Solution"
Highlighted
Agency Analyst
Agency Analyst

Re: System domain name is not configured

Jump to solution

KeithR,

 

Also make sure you double check your TCP/IP settings - Gateway, Subnet, DNS - I have seen this in the field. You will have this error is something is incorrectly setup. It does just sound like the domain name is missing tho.

 

Thank you,
Jordan

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!

Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!
Highlighted
Frequent Member
Frequent Member

Re: System domain name is not configured

Jump to solution

Hello,

 

could an IT specialist help me out. What exactly does the printer need for SMTP Email Scan workflow

to function properly.

 

Requested Host Name? Of whom or of what? I don't understand.

Requested domain name. Of whom or of what? I don't understand.

 

These are the IP settings. This is my internal local network using my DNS entries, IP entries

I get from the router, What exactly does Xerox want an IT Operator to enter there?

 

Can someone clarify please.

 

THANK YOU.

 

BLACK BARON

Design / Photo / Art / Music

 

Screen Shot 2020-11-13 at 20.08.43.png

0 Kudos