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genriquez
New Member
New Member

THICK BLACK LINE

Product Name: Other - specify product in post
Operating System: Not Applicable

i am getting a thick black line across my copies ONLY when my originals go through the feeder. i have cleaned everything i could...and the thick black lines are still there. HELP

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3 Replies
GabiE-Xerox
Xerox Employee
Xerox Employee

Re: THICK BLACK LINE

Hi,

First, what printer do you have. 

If the copy from platen looks good without any line, insist to clean very well the CVT glass (the little one).

If the line appear also on print means one of the drum cartridges are affected and must be replaced.

 

Gabi

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genriquez
New Member
New Member

Re: THICK BLACK LINE

cvt glass has been cleaned.
drum cartridge has been replaced.
still have the thick black line...anymore ideas?
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GabiE-Xerox
Xerox Employee
Xerox Employee

Re: THICK BLACK LINE

Check the Fuser and the IBT.