Hello Forum team
My printer XEROX® WorkCentre® 3655X is not scanning to email suddenly.
The scanning functionality was fine then suddenly stop to work.
|System Software Version:||073.060.075.34540|
Also I'm attaching the SMTP settings everything is as always however the printer is not able to send the files to email
May you guidance me what else should i review about this matter
The server either doesn't exist or its down, because it can't be telneted or pinged.
And the email address you are using resolves to this:
preference exchange IP address (if included)
[Contacting mxa-00212602.gslb.pphosted.com [18.104.22.168]...]
220 mx0a-00212602.pphosted.com ESMTP mfa-m0142708
250-mx0a-00212602.pphosted.com Hello mx1.validemail.com [22.214.171.124], pleased to meet you
250 2.1.0 Sender ok
250 2.1.5 Recipient ok
250 2.0.0 Reset state
221 2.0.0 mx0a-00212602.pphosted.com Closing connection
It would appear the printer has nothing to do with the problem at all
Hello how are you
Thank you very much for your answer
However I have the next printer Xerox Phaser 3635 at the same location and with the same configuration and the scanning to email functionality is working perfectly
|System Software Version:||20.107.01.000|
The mail server is a corporate mail server which works perfectly Globally in our Organization, so the telnet is not working because that is a secure mail server.
May you let me know if from Xerox side there is something else!
It appears to be completely unauthentcated and no encryption of any kind (port 25) for both.
Which would imply the server is using a relay, or some other means of authentication, that may have been set up for one printer and not the other.
It also may be because one is registered on the domain and the other is not.
Besides the email settings, there are also the connection settings, Gateway and DNS should match, and the 3655 should have IPv6 preferred unchecked in its DNS settings.
Failing that, install Wireshark, do a trace (see below), try a scan, stop the trace after it fails and open it up in Wireshark and filter for SMTP to see what's up.