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carmenr1974 Member
Member

The XEROX® WorkCentre 3655X is not scanning to email

Operating System: Windows 10 x64

PBOG0010.jpg

 

Hello Forum team

My printer XEROX® WorkCentre® 3655X is not scanning to email suddenly. 

The scanning functionality was fine then suddenly stop to work. 

System Software Version:073.060.075.34540

 

Also I'm attaching the SMTP settings everything is as always however the printer is not able to send the files to email

May you guidance me what else should i review about this matter

 

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3 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: The XEROX® WorkCentre 3655X is not scanning to email

The server either doesn't exist or its down, because it can't be telneted or pinged.

3.JPG

 

And the email address you are using resolves to this:

 

 

Validating PBOG0010@united.com

MX records

preference exchange IP address (if included)
10 mxa-00212602.gslb.pphosted.com
10 mxb-00212602.gslb.pphosted.com

SMTP session

[Resolving mxa-00212602.gslb.pphosted.com...]
[Contacting mxa-00212602.gslb.pphosted.com [67.231.145.22]...]
[Connected]
220 mx0a-00212602.pphosted.com ESMTP mfa-m0142708
EHLO mx1.validemail.com
250-mx0a-00212602.pphosted.com Hello mx1.validemail.com [208.101.20.91], pleased to meet you
250-ENHANCEDSTATUSCODES
250-PIPELINING
250-8BITMIME
250 STARTTLS
MAIL FROM:<>
250 2.1.0 Sender ok
RCPT TO:<PBOG0010@united.com>
250 2.1.5 Recipient ok
RSET
250 2.0.0 Reset state
QUIT
221 2.0.0 mx0a-00212602.pphosted.com Closing connection
[Connection closed]

 

 

It would appear the printer has nothing to do with the problem at all

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Joe
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carmenr1974 Member
Member

Re: The XEROX WorkCentre 3655X is not scanning to email

PBOG0011.jpg

 

Hello how are you

Thank you very much for your answer

However I have the next printer Xerox Phaser 3635 at the same location and with the same configuration and the scanning to email functionality is working perfectly

System Software Version:20.107.01.000

 

The mail server is a corporate mail server which works perfectly Globally in our Organization, so the telnet is not working because that is a secure mail server.

May you let me know if from Xerox side there is something else!

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: The XEROX WorkCentre 3655X is not scanning to email

It appears to be completely unauthentcated and no encryption of any kind (port 25) for both.

Which would imply the server is using a relay, or some other means of authentication, that may have been set up for one printer and not the other.

It also may be because one is registered on the domain and the other is not.

Besides the email settings, there are also the connection settings, Gateway and DNS should match, and the 3655 should have IPv6 preferred unchecked in its DNS settings.

Capture.JPG

Failing that, install Wireshark, do a trace (see below), try a scan, stop the trace after it fails and open it up in Wireshark and filter for SMTP to see what's up.

2.JPG

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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