cancel
Showing results for 
Search instead for 
Did you mean: 
Mantrac2020
New Member
New Member

The printer is printing and copying good but it is not scanning whenever i try to scan a paper

Product Name: WorkCentre 3655
Operating System: Windows 7 x64

The printer is printing and copying good but it is not scanning whenever i try to scan a paper from glass the lamp blinks once and the UI gives me scanner fault 362.386.00

Tags (1)
0 Kudos
1 Reply
TammyL-Xerox
Community Manager
Community Manager

Re: The printer is printing and copying good but it is not scanning whenever i try to scan a paper

Hello Mantrac2020, 

If powering the printer off and on doesn't clear the error code then it will require service to be fixed. I suggest that you call into our support department for assistance @ 1-800-821-2797 or 1-800-835-6100.

Thanks,
TammyL-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!