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Mantrac2020
New Member
New Member
‎01-26-2022 04:25 PM

The printer is printing and copying good but it is not scanning whenever i try to scan a paper

Product Name: WorkCentre 3655
Operating System: Windows 7 x64

The printer is printing and copying good but it is not scanning whenever i try to scan a paper from glass the lamp blinks once and the UI gives me scanner fault 362.386.00

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TammyL-Xerox
Community Manager
Community Manager
‎01-28-2022 01:27 PM

Re: The printer is printing and copying good but it is not scanning whenever i try to scan a paper

Hello Mantrac2020, 

If powering the printer off and on doesn't clear the error code then it will require service to be fixed. I suggest that you call into our support department for assistance @ 1-800-821-2797 or 1-800-835-6100.

Thanks,
TammyL-Xerox
Community Manager

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