Please use this link for UK support, you will find a red chat bubble on the right side of the page.
I am in the UK but even so I still cant give them a ring. I am at work and I cant just ring Xerox and talk about my own printer during my working hours. Is there any email or a chat support?
Sounds like you have tried everything already, so I would recommend contacting Support: 1-800-821-2797 or 1-800-835-6100