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Toner cartridge is empty Replace new cartridge

Product Name: Phaser 3635 MFP
Operating System: Windows 8.1

Hi 
My Xreox phaser 3635 MFP printer gives this error  "Toner cartridge is empty Replace new cartridge" 
how can i remove this error 

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8 Replies
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Valued Advisor
Valued Advisor

Re: Toner cartridge is empty Replace new cartridge

Hi,

Have you replaced the cartridge?

 

Gabi

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Re: Toner cartridge is empty Replace new cartridge

No I have refilled it & put it again
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Valued Advisor
Valued Advisor

Re: Toner cartridge is empty Replace new cartridge

It is not enough just to refill the toner. The cartridge need a new chip.

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Re: Toner cartridge is empty Replace new cartridge

Hi in our area xreox new cartridge is not available 
now how can i remove this error 
and which chip should be replaced the outer one Or  this is inside the toner?

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Re: Toner cartridge is empty Replace new cartridge

How can i reset cartridge chip?
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Valued Advisor
Valued Advisor

Re: Toner cartridge is empty Replace new cartridge

You cannot until you have a brand new OEM cartridge or a compatible chip for yours. The chip is a little green board and is located outside the cartridge. 

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Re: Toner cartridge is empty Replace new cartridge

i saw on the internet the that we can reset the chip 

Is it possible?

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Valued Advisor
Valued Advisor

Re: Toner cartridge is empty Replace new cartridge

Look where you already did (the internet)

You can probably buy a chip for the toner cart to replace the one in it. But nobody on the Xerox forum will provide those directions/services, the admins would and should delete the details if they were posted for obvious reasons

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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