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New Member
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Too many scan to folder copies (2)

Product Name: C405dn
Operating System: Windows 10 x64

We just set up a 1-step button on the control panel for scan to folder.

It works but we are getting 2 files instead of 1 file.

????

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Community Manager
Community Manager

Re: Too many scan to folder copies (2)

Hello fred3,

I searched the Knowledge-base and found some steps for you to change the default of the Customizable Apps like the One-Touch App:

Customizing App Default Settings

To customize the App default settings:

  1. At the control panel, press the Home button.
  2. Touch the App required.
  3. Configure the required default settings.
  4. Touch Save.
  5. Touch Save Defaults. The new settings override the previous default settings.

You can find the FULL SOLUTION HERE.

Thanks,
CathyO-Xerox
Community Manager

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