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Twain driver paper jam issues

Product Name: ​​Xerox VersaLink C405DN & ​Xerox Altalink C8035
Operating System: Windows 10

I am using the twain driver downloaded for these models - version 7.3.35.0.

I am running a windows desktop application, and communicating through TWAIN to the device via the network.

If I have a paper jam, an error message from the twain driver (I assume) will appear stating I have a paper jam.  I clear the jam, and then use the native screen to follow the steps to start the scan, again.  

However, I am unable to clear the message box from the driver appearing on my desktop.  If I click the retry or cancel buttons, the message continues to reappear, and my application is frozen.

How do I either 1. not get this message box, or 2. clear the message box without freezing my applicaiton?

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Community Manager
Community Manager

Re: Twain driver paper jam issues

Hello khoke,

There is a new Twain driver 7.3.40.0 that came out a few month ago that you can try to see if that helps fix your issue:

VersaLink C405 Drivers

AltaLinkC8035 Drivers

Thanks,
CathyO-Xerox
Community Manager

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