Two Workcenter 3335 Machines rebooting after scan to email

[ianhyzymw]

After using the Email scanning option to send a scan via Gmail, the printer will reboot. The scan is sent sucesfully, but it's annyoing to wait several minutes after each scan to do something else. 

[gabiene]

Hi,

I think that it is a software bug and you need to update it.

Gabi

[Joe053204-hcl]

The latest firmware is right here

[blind1]

Hello
Did you get an answer?
I have this problem with a
Xerox WorkCentre 3345
When you send email, it restarts.
From 10 emails 2 send them successfully.
Already install the firmware:
  WC3345_V60.001.13.000
WC3345_V60.004.00.000

please help!

Greetings.

[ianhyzymw]

It's been awhile, but I think the root cause of the issue was that our SMTP settings were not configured correctly. We changed them to something else and it stopped rebooting randomly.