cancel
Showing results for 
Search instead for 
Did you mean: 
ianhyzymw New Member
New Member

Two Workcenter 3335 Machines rebooting after scan to email

After using the Email scanning option to send a scan via Gmail, the printer will reboot. The scan is sent sucesfully, but it's annyoing to wait several minutes after each scan to do something else. 

 

printer settings.PNG

0 Kudos
4 Replies
gabiene Frequent Advisor
Frequent Advisor

Re: Two Workcenter 3335 Machines rebooting after scan to email

Hi,

I think that it is a software bug and you need to update it.

 

Gabi

0 Kudos
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Two Workcenter 3335 Machines rebooting after scan to email

The latest firmware is right here

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
blind1 New Member
New Member

Re: Two Workcenter 3335 Machines rebooting after scan to email

Hello
Did you get an answer?
I have this problem with a
Xerox WorkCentre 3345
When you send email, it restarts.
From 10 emails 2 send them successfully.
Already install the firmware:
  WC3345_V60.001.13.000
WC3345_V60.004.00.000


please help!

Greetings.

0 Kudos
ianhyzymw New Member
New Member

Re: Two Workcenter 3335 Machines rebooting after scan to email

It's been awhile, but I think the root cause of the issue was that our SMTP settings were not configured correctly. We changed them to something else and it stopped rebooting randomly.

0 Kudos