Showing results for 
Search instead for 
Did you mean: 
1 Reply
Valued Advisor
Valued Advisor

Re: Unable to Scan to SMB win 8.1 and Xerox 3635



Does the problem only occur on this win 8.1 computer?


Best Regards


Please remember to select "Accept as Solution" for posts that helped you solve the issue.

0 Kudos
New Member
New Member

Unable to Scan to SMB win 8.1 and Xerox 3635

Product Name: Other - specify product in post

Good morning,


I was contracted to figure out why this Xerox 3635 multi function printer will not scan to a computer. This computer is a member of a workgroup, not a domain. From a different computer on the same network, I am able to browse to the shared folder and add/remove files.


I can ping the printer from any computer on the network and print to it as well.


I then went to the scanner page which I have set to and went to the Network Scanning Setup. From there, I clicked the file distribution and then setup. I entered the following settings in various attempts to figure this out without success:


Friendly Name: Scans

Protocol: SMB

IP Address (This is the IP of the computer we're scanning to)

Share: scans

Document Path: //BWI/scans

Login Name: WORKGROUP/user

Password: password


Does Xerox offer some form of software that I can interface with the printer with? Something that will allow me to initiate scans from the computer? Many printers I use at work I am able to connect to a file server and actually browse the file server from the LCD.


Can anyone help me narrow this down please?

0 Kudos