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Valued Contributor
Valued Contributor

Re: Unable to scan (SMTP) to Office 365

Using, you must now create an app password like with Gmail.  If it is a business account,  you have to go into the admin portal and enforce MFA for the specific email to make the app password option available. 

Community Manager
Community Manager

Re: Unable to scan (SMTP) to Office 365

Hi There,

Glad you were able to get this resolved. Just a little more information to assist you with this, last year Microsoft starting requiring users of Microsoft Office 365/Outlook to use a Outlook App password when scanning to email.  This also may be an issue you are running into. If so please click the link below for further assitance on how to set this up. 

Scan to Email Not Working When Using the Microsoft Office 365 / Outlook Application (

If you have additonal questions contact our support department at 1-800-821-2797 or 1-800-835-6100. 

Community Manager

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New Member
New Member

Re: Unable to scan (SMTP) to Office 365

In case anyone cares, MX record, no SSL/TLS security and no login - works for internal, thats all we need.

I don't know why this was such a struggle to resolve, being as the answer is so obvious.

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New Member
New Member

Unable to scan (SMTP) to Office 365

Product Name: VersaLink C7020/C7025/C7030 Multifunction Printer
Operating System: Not Specified

I'd like to join onto the many of others that have had issues setting up smtp to operate with Office 365.

Xerox Versalink C7120

Firmware up-to-date @ 69.23.41

Dual stack networking is disabled, so no IPv4 only
DNS is set for
NTP is set for

TLS 1.3 enabled
TLS Security Level = Compatability Mode
Device certificate - Server = one is present
SMTP - SSL/TLS Communication = SSL/TLS
Device certificate - Client = one is present
Verify Remote Server Certificate = Disabled

SMTP options :
Device Email = an account with a mailbox license
- has been tested to NOT require MFA authentication on login
Server Address = our MX record
SMTP Port = 25
Connection Security = SSL/TLS
Outgoing SMTP Auth = Off



Copying the settings that are seen to work on our other internal HP and Lexmark devices.
We've also tried with (port587) with no success.

Error received with SSL/TLS is 017-714 "Smtp over ssl failed"
Error received with STARTTLS is 027-504 "Invalid SMTP serviers response"

Could anyone offer any other tips on what we can do to get this working or offer examples of what is working for them please ?

Any help is appreciated - thank you in advance :)

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