Unable to scan from Workcentre M20i to Windows 7

[Matthew958856-XRXL]

This had me pulling my hair out.  I had to take a new box, loaded with Windows 7.  Used to scan with an old version of Acrobat. Acrobat would just crash when it engaged the scanner.  Purchased PapePort 12 from Nuance. I am now happily scanning and saving PDF's using the M20i and PapePort!  $100 to solve thousands in headaches!  Hope it works for you.

[julienorwood]

I also use paperport but it still is not working. I have always used paperport.

[julienorwood]

I am having the same problem randomly for the past year. It has happened 4 times where my driver just stops working. I have used the vista 64 and xp and gotten it to work. Now all of sudden I come in and it wont recognize my scanner. I get someone in level 2 support to help me for free because I keep calling about the same issue.. he then spends 1 hour on my computer and STILL can not get it to work. I have a tech on  the way here from Xerox to see what they can do. Anyone find an answer? I download the drive for windows 7  now and it doesnt show up after unzipping. very strange. Dont know if it is a windows 7 issue or what?? this is killing me workflow right now.

[delgadilloaaron]

I got it to work. However you need paperport. :-(

[delgadilloaaron]

I am having the same issue. Has this been resolved?

[dgardner]

Hello loliveiraro,

It appears the scanner drivers are either a combination of Adobe9 std + xerox or all Adobe9.x. The "WorkCentre_M20M20i_W7.zip" comes with a folder called "Web-M20C20_Scan(Normandy)". That is what I assumed were the scanner drivers, so I installed it.

[dgardner]

I did call Xerox for help, but they were absolutely useless. They said our m20i is out of contract and wanted $375 for the first 45 minutes? What? Thats nuts!

I just tried it on a new, fresh win7 machine. Installed adobe9.x std. SAME EXACT ISSUE. Note that Xerox states that this device is Win7 compatible.

[loliveiraro]

Hello guys. Hello dgardner.

I'm having the same problem of you.

I installed the "Windows Drivers and Utilities" (http://www.support.xerox.com/support/workcentre-m20-m20i/downloads/enus.html). I follow all the steps on User Guide Installation... But, I can't find the scanner in any place using Microsoft Windows 7.

I would like to know if someone try to use the parallel port or install "Xerox CentreWare Web Device Management Software"...

I guess a firmware upgrade will be not helpful...

[Fabio]

i dont thing xerox will renew the drivers , i think the machine is out of contract...

did you call the helpdesk for installation guidance?

[hmolwitz]

I am having the same problem, the scanner is not being properly installed under windows 7, I reinstalled the driver under compatibility mode but it still did not work, I have appropriate software, I am not using the Xerox paperport.

I tried it on an XP machine and had the same problem, is there a known issue list?

Thanks

Harry