Unable to scan from Workcentre M20i to Windows 7

[dgardner]

We are unable to scan in Windows 7 Professional. The scanner is not available in Microsoft Fax and Scan. In Adobe Standard 9.x, we get an appcrash when attempting to scan. We are using WorkCentre_M20M20i_W7.zip drivers from xerox website.

is anybody able to scan with the m20 in Windows 7?

[Fabio]

i think you need to use a tool that supports twain , like adobe photoshop or paperport ot something...
i am not sure , but thont you have paperport on the cds that delivered with the m20i..
some devices are equipped with that software

[JordanAXAUQE-AA]

The software that came with your M20 (Paperport) will not be the correct version. You will need to upgrade it.

[hmolwitz]

I am having the same problem, the scanner is not being properly installed under windows 7, I reinstalled the driver under compatibility mode but it still did not work, I have appropriate software, I am not using the Xerox paperport.

I tried it on an XP machine and had the same problem, is there a known issue list?

Thanks

Harry

[Fabio]

i dont thing xerox will renew the drivers , i think the machine is out of contract...

did you call the helpdesk for installation guidance?

[loliveiraro]

Hello guys. Hello dgardner.

I'm having the same problem of you.

I installed the "Windows Drivers and Utilities" (http://www.support.xerox.com/support/workcentre-m20-m20i/downloads/enus.html). I follow all the steps on User Guide Installation... But, I can't find the scanner in any place using Microsoft Windows 7.

I would like to know if someone try to use the parallel port or install "Xerox CentreWare Web Device Management Software"...

I guess a firmware upgrade will be not helpful...

[dgardner]

I did call Xerox for help, but they were absolutely useless. They said our m20i is out of contract and wanted $375 for the first 45 minutes? What? Thats nuts!

I just tried it on a new, fresh win7 machine. Installed adobe9.x std. SAME EXACT ISSUE. Note that Xerox states that this device is Win7 compatible.

[dgardner]

Hello loliveiraro,

It appears the scanner drivers are either a combination of Adobe9 std + xerox or all Adobe9.x. The "WorkCentre_M20M20i_W7.zip" comes with a folder called "Web-M20C20_Scan(Normandy)". That is what I assumed were the scanner drivers, so I installed it.

[delgadilloaaron]

I am having the same issue. Has this been resolved?

[delgadilloaaron]

I got it to work. However you need paperport. :-(