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Valued Advisor
Valued Advisor

Re: Unable to scan image files

Hi Paul,

 If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: Versalink B7030.


Alternatively, you can visit our Contact Us page for other support options.

Community Manager

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Unable to scan image files

Product Name: VersaLink B7025/B7030/B7035
Operating System: Windows 10


I am having problems scanning .TIF or .JPEG files.  When selecting either output option and scanning a piece of paper the scanner notes a "successful scan job" but yet nothing appears on the network drive.  Scanning to .PDF, .PDF(a), and .XPS files also notes a "successful scan job" and appears in the set-up network drive.

Thanks for any of your help in advance.


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