Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1 Reply
CherylO-Xerox
Valued Advisor
Valued Advisor
‎11-06-2018 03:43 PM

Re: Unable to scan image files

Hi Paul,

 If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: Versalink B7030.

 

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

0 Kudos
Reply
paul greck
New Member
New Member
‎09-27-2018 01:28 PM

Unable to scan image files

Product Name: VersaLink B7025/B7030/B7035
Operating System: Windows 10

Hello,

I am having problems scanning .TIF or .JPEG files.  When selecting either output option and scanning a piece of paper the scanner notes a "successful scan job" but yet nothing appears on the network drive.  Scanning to .PDF, .PDF(a), and .XPS files also notes a "successful scan job" and appears in the set-up network drive.

Thanks for any of your help in advance.

-Paul

0 Kudos
Reply