I searched our knowledge base and found this article for setting up scanning. I would suggest that you review to make sure all necessary set are completed. If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797.
Thanks, TammyL-Xerox Community Manager
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hello, after installing the print and scan drivers, the printer started printing, but no matter what program I installed for scanning, the printer does not want to scan through it. Ubuntu version 20.04.4 LTS.