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itdeptthrowaway New Member
New Member

Unable to scan more than one page to Netapp SMB share

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Operating System: Other – specify OS in post

Our Xerox scanners cannot scan, using Workflow Scanning, more than one page to our Netapp storage (NetApp Release 9.1P9). One page scans work fine. Multi page scan results in the error messge "Failure transferring job to network server". Our Ricoh/Savin copiers can scan to the Netapp without any errors. Also, our Xerox copiers can scan to a Windows Server using SMB without any issues.

The issue is only when our Xerox copiers attempt to scan multiple pages to Netapp storage. 

Netapp support doesn't think the issue is on their end. SMB v1,2,3 are all open. Xerox support hasn't been able to give us a solution after our ticket being open for over a month. 

We have tried giving our copier account "full access" to the Netapp share also. 

I saw similar posts on here and the solution was to update the copiers. One of our copiers is on the latest version. For example, I looked at the Software Release Quick Lookup Table and there are three different releases listed for Xerox WorkCentre 5955.... which one are we supposed to install? We have one of those releases installed already.

WorkCentre 5955 - 073.091.075.34540
WorkCentre 7855 - 072.040.145.05000
WorkCentre 7970 - 072.200.165.14201

Does anyone think firmware is the cause? Netapp as the cause? Any guidance would be greatly appreciated.  

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4 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Unable to scan more than one page to Netapp SMB share

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Not sure who exactly you have been dealing with for the month with Xerox but the issue is 100% known in the specific firmware on the 5955, and the firmware on the other 2 are way older than 2nd level would even troubleshoot at this point just due to the amount of fixes to scan that have been added in the 18 newer releases for the 7970 and 19 newer for the 7855.

As for which version you should be running, as of today, the current for all 3 devices is 073.xxx.008.05210

The tool install method should be used for all 3, or an Altboot, do not update direct from a 072 release to an 073 release using the CWIS method.

Once you update they will probably just work, but if they don't, you can enable Network traces and see the whole communication via Wireshark

CWIS > Properties > Security > Logs > Network Troubleshooting

1.JPG

 

Latest firmware

5955

7855

7970

 

And as for knowing what firmware is the latest, Xerox uses formatting that can be decoded if you know what to look at, and the following is just what to look at.

Firmware decoding.png

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Joe
itdeptthrowaway New Member
New Member

Re: Unable to scan more than one page to Netapp SMB share

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Thank you very much for this information. I will give it a try today and let you know how it goes. 

We've been working with a Xerox subsidiary that has had an open ticket with Xerox corporate.

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Unable to scan more than one page to Netapp SMB share

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PM me the log ID/ Case number they have open and I will see if I can look into it.

Or the serial number of the device (But I may not be able to find anything since it wasn't Xerox sold)

I'm interested in how this could be going on for a month and yet nobody in your Xerox support line thought to do step one.

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Joe
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itdeptthrowaway New Member
New Member

Re: Unable to scan more than one page to Netapp SMB share

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Updating our firmware on the 5955 fixed the problem on that copier. We didn't get a chance to try the other two models yet but I would presume this will fix those copiers also.

Thank you!

Will send PM regarding you inquiry. 

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