Unable to scan more than one page to SMB share

[sreading · Accepted solution]

Hi,

I had to do some digging, but I found this Software Release Quick Lookup Table that lists all of the current firmware releases and patches for each Xerox model along with a download link. I was able to find the SPAR release for my model. After upgrading the firmware on my machine - my scanning issue is fixed.

Thanks,

[sreading]

Hi,

After a little more searching on this forum, I found a recent post from another user experiencing the same issue I am having - just on a different model. It was suggested to him that he probably needed to update his firmware because the version that was on his machine (073.xxx.xxx.34540) causes this issue.  

Is there an updated firmware release for the WorkCentre 5875? I can only find the 34540 version - which is what is currently on my machine.

Thank-you

Sherry

[sreading]

Hi,

Machine - WorkCentre 5875

System Software - 073.190.075.34540

I am trying to set up Workflow Scanning on a WorkCentre 5875. I have everything set up and it is working....but only if the document I am scanning is one page. If I try to scan two or more pages, a red box pops up on the WorkCentre screen that says "Deleted - Conflicting Job Settings - Invalid Path Specified." The report that prints out says "Failure transferring job to network server." Yet I can turn around and scan a single page to the same Workflow template and it completes successfully. 

I came across a user with a similar issue, but his was resolved by upgrading his firmware. I looked, but don't see that a newer version is available for my machine. 

I would be greatful for any suggestions.

Thank-you, 

Sherry