Showing results for 
Search instead for 
Did you mean: 
1 Reply
Joe Arseneau
Valued Advisor
Valued Advisor

Re: Unable to scan multi-page document

Install this firmware, change no settings and try again

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos

Unable to scan multi-page document

Product Name: VersaLink C505 Multifunction Printer
Operating System: Windows 10 x64

A customer has a VersaLink C505 which prints fine and scans single pages fine. But this customer is tryng to scan a 20 page document and it keeps failing.

The error on the report says: "Completed with an Error (027-520) : File name acquisition failure from SMB server.

The scans go to a UNC path of \\servername\sharename\foldername which is located on a file server on the same subnet as the Xerox. Single page scans go to the same folder with no problem at all.

I've looked up that error code and the only thing I've found is to completely power off the Xerox. Twice it's been powered down, unplugged, plugged back in, powered on. This has made no difference.

So I'm hoping someone here knows how to fix this particular problem.



0 Kudos