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dvump25 New Member
New Member

Unable to scan to PC desktop

Product Name: WorkCentre6515
Operating System: Windows 10

I just purchased and set up a Xerox WorkCentre 6515. Everything, including the duplex function, seems to be working fine--everything except for one critical feature, and that is the ability to scan documents from the ADF (or glass, for that matter) to a folder on my PC's desktop. I have followed the manual's directions to the letter, but there isn't even an option of "Scan to desktop" present for me to choose. In fact, some of what the manual instructs me to do to scan something isn't even possible with my machine's configuration.

This machine looks to be a replica of the Dell 3110CN system I had that died on me. That unit had an awesome software package that allowed me to open it and use it to scan and save things in a breeze from my printer's ADF to a folder on my PC. I was hoping this Xerox 6515 would offer the same, but it seems to be much more complicated. Right now, I can't even scan period.

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10 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Unable to scan to PC desktop

A 6515 is just a lower end VersaLink product, basically less memory, and therefore no EIP stuff.

To do scan via a Windows 10 share, follow this.

If it doesn't work with those directions, you just need a firmware update (or you did it wrong;-) )

Firmware

Firmware installer for Windows

Mac Firmware and installer

 

And if you are thinking you already checked and you already have the latest firmware, I doubt it

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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dvump25 New Member
New Member

Re: Unable to scan to PC desktop

Why is this taking me hours and being unsuccessful? This model printer essentially looks and smells like the Dell 3110cn, which crapped out on me. The Dell had all the multi-function features built in and so easy to use. I didn't have to try and download .bin files and other crap. I turned it on, connected it to my PC, stuck the documents into the feeder, and used a Dell program box on my desktop to scan and save to a folder on my desktop. Simple as that. Why can't I do anything like this with the Xerox. For being so advanced, it is nothing more than a grossly overpriced printer!

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Technical Escalation User DavidX28897-xrx
Technical Escalation User

Re: Unable to scan to PC desktop

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dvump25 New Member
New Member

Re: Unable to scan to PC desktop

That appears to be a 32-bit installation program. I have Windows 64-bit and am unable to install that. I did find--I think--the software package to install this on Windows 64-bit systems. After I did this, why is it asking for an IP address? Why can't it simply recognize the printer/scanner/copier as it's connected to my PC?

Had I known this printer would have been so ridiculously complex, I would NOT have bought it! I was told it was basically a "replica of the Dell 3110 series," which I loved because it was plug-and-play a scanner/printer/copier/fax. It's obviously no replica, because it doesn't do half of what the Dell does!

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Technical Escalation User DavidX28897-xrx
Technical Escalation User

Re: Unable to scan to PC desktop

Xerox made the 3110cn for Dell. It is a rebranded Phaser 6280. Neither have a scanner and neither look like this printer.

I linked to the SW support for the OS you specified in your original post. You simply change the OS from the drop down. 

The ip address is the address on the network. Are you connected via wifi, ethernet, or usb? USB would not have an ip address. Clicking device->about or Device->information will list your ip address (format is xxx.xxx.xxx.xxx) which you can plug in to the TWAIN scan utility. However this address will change everytime the printer reboots and and is given a new address from the router, and I don't get the impresssion your interested in details to resolve this. 

 

I suggest you run the Smart Start software which should setup and auto recognize everything on a network connection. 6515.jpg

 

 

 

https://www.support.xerox.com/support/workcentre-6515/file-download/enus.html?operatingSystem=win10x...

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SAMJOSEPH New Member
New Member

Re: Unable to scan to PC desktop

hey, thanks all for the solution you all provided. i was facing the same issue and your solutions worked for me.

thanks  alot.

best regards!!

dvump25 New Member
New Member

Re: Unable to scan to PC desktop

Just installed that file, Sam. After that is complete, is there anything special I need to do?

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dvump25 New Member
New Member

Re: Unable to scan to PC desktop

BS! BOTH look and act EXACTLY like the Dell 3110CN, which is one reason why I bought this--because the 3110CN wasn't available anymore.

I installed all the necessary software upgrades, so now what I do? Even a tech buddy of mine can't figure out how to scan a copy into a .pdf!

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Lynster New Member
New Member

Re: Unable to scan to PC desktop

I'm sure you mean the Dell 3115cn. It had the scanner, not the 3110cn. Same print engine, 1 with scanner, 1 without. I work at Dell and I just happened to have written the training documentation on BOTH devices.

Now, to your Scan to Desktop issue. I've found the 6515 User's guide to be incorect in that the Scan to Desktop feature does not function as written. The device needs to be installed as a WSD device and you must use the Windows Fax and Scan application (see the Windows accessories folder)

If you attempt to use the use the "Scan to > Home" function on the printer panel, you will get the message "Home destination cannot be found" (this is what the scan to desktop instructions tell you to use)

And the real kicker... Scan to PC using a USB cable does not work at all. The unit MUST be connected via the network connection.

Stay tuned here as I'm writing instructions on how to set this up.

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