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Re: Unable to scan to PC desktop

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Yes, I did mean the 3115, as that's the one I had that scanned SOOOOO easily. I'd stick a few sheets into the ADF, open the software on my PC, then click scan, and voila! It would scan the items and save them to a predetermined folder on my desktop. I did this via the USB cable connection. Now you're saying that this VERY easy method is no longer possible? Who's the "genius" that decided this??? 

So now I've got to go through the headache of trying to set up a network connection? I'm willing to bet this will be a pain in the you-know-what as well. I sure wish I would've known how literally user UNfriendly this printer was before I bought it. How naïve of me to think that a Xerox exact duplicate of the very user friendly Dell 3115cn would be a primitive, overly complicated dinosaur. 

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Re: Unable to scan to PC desktop

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This is a disgrace.  I really regret having bought this piece of garbaage.  How do you market a scanner without providing the proper software to run the thing.  You guys suck.  

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Re: Unable to scan to PC desktop

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Hi Airawk,
Which Xerox multifunction printer do you have?
Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

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Re: Unable to scan to PC desktop

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I'm still waiting for someone to reply to tell me how to simply scan a document via the scanner into a pdf! This unit ADVERTISES THAT THIS IS, IN FACT, A FEATURE of it! If it is not capable of it, then that's blatant false advertising! 

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Re: Unable to scan to PC desktop

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wow so i gotta say, i got this device from Newegg for a client for its similarity to the 3115 as well, i've used Xerox products in the past, and the Smart Start installation has all of the drivers, ran an update but there are still no fixes for it (device UI says we're using software 1.57.3), even installed the Scan Management software...still no help. I did find the following video on Xerox Support's official YouTube Channel, which walks you through setting up SMB functionality (PC restart required) and setting up the pathname on your PCs...good thinking, but still nothing. Here's the Youtube link 11/2019: Xerox® WorkCentre® 6515, VersaLink® B and C Series Devices Scan to Windows PC Folder 

**PROTIP: i advise you to setup links to network paths via WebUI. might not work too well for you using the Device UI**

So i thought maybe something was iffy with my client's network (which i set up but i'd address that later) and offered to take the printer home with me to my home network, which uses the same Internet Service Provider she does, and i have a proxy network for, ummm....other uses.

Ethernet setup using DHCP on my ISP's router *still shows the IP of my client's office, even though it's on my router and connecting via DHCP (meaning a new IP is to be handed to this device)* no luck. i thought "this is crazy" and decided to run the Smart Start anyway, sure enough, it can't find the device because it's not on the network/subnet. 

Worked on this for like 6 hours yesterday, determined to find a fix. 10 minutes on my home network that seems to have imprinted my client's IP on a device network card set on DHCP? yeah, i give up now. ¯\_(ツ)_/¯ 

Brother, HP even Epson had better scan functionality that didn't do what this thing is doing. phooey.

Sabir Abdul-Haqq DCSE, NCSA, CompTIA A+, Alere HIPAA
IT Support, Manager, Tech Lead 
601-543-9600 main
sabir@extraordinarysolutions.biz
http://www.extraordinarysolutions.biz

  

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Re: Unable to scan to PC desktop

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I wonder if, perhaps, a class action lawsuit against Xerox ought to be considered. After all, this product is NOT what Xerox advertises it to be and do. How much more fraudulent can they be?

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Re: Unable to scan to PC desktop

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Setting the scanning to a desktop folder is unnecessarily complex. Xerox needs to come up with software to solve that issue. Until they do, here is a helpful guide that I came up with after many hours of trial and error.

 

See Xerox help page: https://www.support.xerox.com/en-us/article/en/DD7uWEGoKF4pjtrsuz1QV8

 

See Youtube video: https://www.youtube.com/watch?v=kroHSmrMoFg

 

 

Once you select SMB:

 

Use Hostname (computer name: example DESKTOP-YTR9EUH, which is found in This PC, properties) rather than IP4. If you are not sure of the hostname, use cmd prompt (use the search box to find it) and type in Hostname and press enter

 

Share*: input box is the file name on the desktop that you created (example: Scans)

 

Login Name: The login name is the name on the person assigned to the computer (use the cmd prompt and then type “echo %username%” (without the quotes) and press enter. The name after is the login name.

 

Port: change port number to 445

 

Password: The password is the password that you originally set the computer up with when you purchased the computer (if you used your email to register your computer with Microsoft and later changed your password for your email, the original password is used, not the changed password.

 

Press ok in both dialog boxes and you are done.