Showing results for 
Search instead for 
Did you mean: 
1 Reply
Technical Escalation User
Technical Escalation User

Re: Unable to scan via SMB

Hi poyraze,


I have replicated a scan via SMB on my lab and manage to scan without any problems. Please note the configuration I used below. Attempt to replicate. I am aware that I havent use a path within the share. But that shouldnt be a problem.


I have use a win2k8R2 out of the box config (no changes to GP policies)


  1. Create a folder on desktop. Share the folder.Take note of the used share name.
  2. Create permissions to a user to access the folder. It can be a domain user. Give full access to this specific user.
  3. Open web-browser and access the printer web-page (CWIS)
  4. Navigate to Properties > Scanning > Modifiy the default repository or create a new one.
  5. Configure a Friendly name. Select SMB as the protocol. Insert the server IP address (box where the shared folder is configured. I left the port as default 445.
  6. On the share insert only the name of the share create on step 1
  7. Use system user and insert the user credentials configured in step2. Domain\username <> password
  8. Save the settings.
  9. Navigate to the Template area and configure a template to use this repository.

This has worked for me. If the scan works, than start building the folder path withing the share.

Please select Accept as Solution if you feel this post has helped you.
0 Kudos
New Member
New Member

Unable to scan via SMB

Product Name: Other - specify product in post

Hi there,


we have a Xerox WC 7845 in our Office and i am unable to get the Scanning via SMB to work.

After scanning i get a printout with : unknown error


The Server is a Windows Server 2008 R2 Standard.

this is my setup : 

Protocol : SMB

IP adress :  <ip-adress of the server>

Share : <Name of the Share Folder> 

Path : x_scan  ( this is the name of the folder inside the share


Account : <myusername>  ( i have admin rights )

Password : <mypassword>


the strange thing is : i have the exact same configuration with a different ip and the server is a Mac OS X Server and it works !


Can i somehow see an error message ?

Is there something i can test ? 



0 Kudos