cancel
Showing results for 
Search instead for 
Did you mean: 
Dee fisher
New Member
New Member

Unable to scan

Product Name: WorkCentre 3335/3345
Operating System: Windows 10
Good day
I am unable to scan anything on my workcenter 3345.
On the screen i have information to "unlock scanner'". The problem is that i cannot locate "scanner lock" under "document feeder" or anywhere else on workcenter.
I tried to turn off printer many times without any results.
Fault nr: CCD lock 14-100
Please assist
0 Kudos
1 Reply
CathyO-Xerox
Community Manager
Community Manager

Re: Unable to scan

Hello Dee,

I had too ask a Product Specialist and they said that there isn’t a scanner lock on this device, the message will appear due to a failure of something in the scanner assembly.  If this happens, then service will be required.

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
0 Kudos