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Community Manager
Community Manager

Re: Unable to scan

Hello Dee,

I had too ask a Product Specialist and they said that there isn’t a scanner lock on this device, the message will appear due to a failure of something in the scanner assembly.  If this happens, then service will be required.

Community Manager

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Unable to scan

Product Name: WorkCentre 3335/3345
Operating System: Windows 10
Good day
I am unable to scan anything on my workcenter 3345.
On the screen i have information to "unlock scanner'". The problem is that i cannot locate "scanner lock" under "document feeder" or anywhere else on workcenter.
I tried to turn off printer many times without any results.
Fault nr: CCD lock 14-100
Please assist
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