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CathyO-Xerox
Community Manager
Community Manager
‎07-25-2022 09:26 AM

Re: Unlock scanner

Hello OliviaK,

When you get this error you will need a tech, because there is a hardware problem with the scanner. It is a possible broken scanner belt.

Thanks,
CathyO-Xerox
Community Manager

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OliviaK
New Member
New Member
‎07-21-2022 07:36 AM

Unlock scanner

Product Name: WorkCentre 3335/3345
Operating System: Not Specified

I am unable to scan or photocopy on my workcentre 3335. It states i need to unlock the scanner but the image it is showing of where the lock is on the printer doesnt actually have a lock. Could anyone tell me where it is so I can adjust it so that I can use the copier function again.

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