Unlock the scanner. 3335

[Steph2690]

Hello
I have a 3335 work centre and the scan (copy)doesn't work since 7 days.
And i have an error message. It Say to unlock the scanner....but there IS no button to unlock. IS there an hardware trouble?
Thanks for tout help

[YL]

I have the same issue and the scanner does not work.  The error message says "Unknown errors occurred"

Can someone help us?

Many thanks !!

[CathyO-Xerox]

Hello YL,

This is the only article I can find on Unknown Errors. If this doesn't help, please call 1-800-821-2797.