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Steph2690
New Member
New Member

Unlock the scanner. 3335

Product Name: WorkCentre 3335/3345
Operating System: Windows 10
Hello
I have a 3335 work centre and the scan (copy)doesn't work since 7 days.
And i have an error message. It Say to unlock the scanner....but there IS no button to unlock. IS there an hardware trouble?
Thanks for tout help
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2 Replies
YL
New Member
New Member

Re: Unlock the scanner. 3335

I have the same issue and the scanner does not work.  The error message says "Unknown errors occurred"

Can someone help us?

Many thanks !!

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CathyO-Xerox
Community Manager
Community Manager

Re: Unlock the scanner. 3335

Hello YL,

This is the only article I can find on Unknown Errors. If this doesn't help, please call 1-800-821-2797.

Thanks,
CathyO-Xerox
Community Manager

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