Urgent help xerox 3615 smtp and dns

[akhalifah]

Dear All ,

i configured the 3615 with ip that can access the internet and i used smtp.gmail.com as smtp server but i couldnt send emails from it, also the dns status still unknown (i tried to put workgroup.lacal in the dns DNS Domain Name field) 

when i try to send email i get error unable to connect to smtp server or unable to resolve smtp servers name)

[Kimzi]

Hi you!

We need more information about ur setup to be able to help you, I suggest you search the forums as this question has been asked several times before.

Best Regards

Kimzi

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[akhalifah]

i followed the instructions in the forum but it did not solve my problem, please tell me the are the informations that you need???

[Kimzi]

Hi!

Have a read through the google support page HERE, for the settings u will need.

Also, have a look at THIS guide for your machine.

Best Regards

Kimzi

--------------------------------------------
Please remember to select "Accept as Solution" for posts that helped you solve the issue.

[Placebo]

I had a similar issue recently on a 7830. I created a unique email address that I could assign to the device, "xerox@*******.com) and then I added the public DNS settings for Google which are 8.8.8.8 and 8.8.4.4. This was for a small business that didn't have a domain or DNS servers. You also  have to populate the domain field with something whether they are on a domain or not. If they are not on a domain it doesn't matter what you put in there. In my case I used att.local.net as that was their ISP.

You can read more about Google's public DNS here: https://developers.google.com/speed/public-dns/docs/using

Edit: Just read in another post where some users are having to put smtp.googlemail.com instead of smtp.gmail.com.

http://forum.support.xerox.com/t5/Copying-Faxing-Scanning/Gmail-issues-7120-7125/td-p/130148

All the best,