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Valued Member
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User ID only for Walk-up user on 5955

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We want walk-up users to have to enter a code in order to make copies. We also want to run a report each month to see how many copies were made in total (not for each user).

 

As an example we created a User Name as 1234 and a Friendly name as User One in the User & Limits area under Accounting Methods. A password was never asked for nor entered. When the user walks up to make a copy the machine asks for the User ID - we enter 1234. The next screen asks for a Passcode. Why is this happening?

 

We have Service Tracking enabled to Copies only.

We have User Permissions set to Locally on the Device

We have only four users and they are in the default XRX_DEF account.

In Device User Database the Passcode fields are blank as expected.

 

Sys Software Version = 072.091.054.31606

Software upgrade  = 090.116.00307

 

We set this up on another machine we use to have and it worked just fine. What are we missing??

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Valued Advisor
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Re: User ID only for Walk-up user on 5955

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As an example we created a User Name as 1234 and a Friendly name as User One in the User & Limits area under Accounting Methods. A password was never asked for nor entered. When the user walks up to make a copy the machine asks for the User ID - we enter 1234. The next screen asks for a Passcode. Why is this happening?

 

This happens in 2 scenarios, first is if you hit the physical login button (Yellow circle) instead of choosing the icon of the service that is setup in XSA (Red circle).

 

2016-01-21 14.11.31 (Small).jpg

 

In the first, it will not be looking for an XSA account, it wants the admin and will have a Next button

 

2016-01-21 14.12.04 (Small).jpg

 

And the 2nd one will say Accounting at the top left and be looking for the XSA account and there will be no

 Next button will just say Done.

 

 

2016-01-21 14.11.52 (Small).jpg

 

 

You also need to make sure the users are all created within accounting in Properties > Login/Permissions/Accounting > Accounting Methods > Users and Limits

 

333.GIF

 

And not within Properties > Login/Permissions/Accounting > Device User database

 

444.GIF

 

Yes, they both reflect the users created in both places, no they are not actually the same and no I have no idea why it was decided this was a good way to design the interface.

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Joe Arseneau
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Valued Member
Valued Member

Re: User ID only for Walk-up user on 5955

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Hello again Joe,

Yes, we knew better than to set it up in the Device User Database. We do have them start by selecting the "Copy Icon" but the screen that comes up is, "Enter User ID" followed by the next screen which asks for the passcode. There are no passcodes. We never typed in a passcode because it is not asked for when you create a user in the User & Limits section.

 

This makes no sense at all. I have set this up many times and it worked fine. Something must be on (or off) somewhere and I just haven't found it yet. The four users we created are part of the XRX_DEF account which I frequently use unless they want a different account name for some reason.

 

I will be wearing wigs soon as this problem is making me tear my hear out. 

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Valued Advisor
Valued Advisor

Re: User ID only for Walk-up user on 5955

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Humor me and go to Properties > Login Permissions/Accounting > User Permissions and choose Edit for the User Permissions Roles and Edit for the Non-logged in User section and make sure it isn't set to restrict anyone from anything except the Tools section.

 

111.GIF

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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Re: User ID only for Walk-up user on 5955

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Thank you Joe! This in fact is what was causing the problem. I know I looked in that screen several times when I was troubleshooting the problem and it was set correctly. However, when I re-checked it (just to humor you) it was set to Non-Logged in Users restricted from making copies! I corrected this and now it works as the customer required.

 

On a side note: Because of this problem I have a deeper level of understanding about authentication. When the Non-Logged In Users were set to restrict access to making copies it only makes sense that a User ID and a Passcode would be required. When the customer only wanted to require an account code in order to make copies authentication is not required. As long as a walk-up user entered a valid accounting code access is granted.

 

Thank you for leading me to where I needed to go Joe!

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