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1 Reply
CherylO-Xerox
Valued Advisor
Valued Advisor
‎03-30-2015 02:17 PM

Re: User cannot access mailbox after scanning

Hello jhoffmanCOB.

 

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: Xerox 6204 Wide Format Printer.

 

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

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jhoffmanCOB
New Member
New Member
‎03-26-2015 08:26 AM

User cannot access mailbox after scanning

Product Name: Other - specify product in post

We have a Xerox 6204. One of our users cannot access her mailbox after scanning several documents. Its says that the selected mailbox is in use. No other user is accessing her mailbox and she had been in it earlier that day.

 

Is there a way to close the mailbox without restarting the printer? We are afraid of the user losing the documents she scanned.

 

 

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