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User cannot access mailbox after scanning

We have a Xerox 6204. One of our users cannot access her mailbox after scanning several documents. Its says that the selected mailbox is in use. No other user is accessing her mailbox and she had been in it earlier that day.


Is there a way to close the mailbox without restarting the printer? We are afraid of the user losing the documents she scanned.



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Community Manager
Community Manager

Re: User cannot access mailbox after scanning

Hello jhoffmanCOB.


If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: Xerox 6204 Wide Format Printer.


Alternatively, you can visit our Contact Us page for other support options.

Community Manager

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