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Using Xerox Connect for Microsoft Office 365 app - password is not saved

Product Name: VersaLink C405 Color Multifunction Printer
Operating System: Not Specified

When using the Connect for Microsoft Office 365 app and logging in at the copier control panel there is an option to save the password. When the save password option is selected and after coming back to the machine later the password needs to be re-entered. What can be looked at to save this password or is this a bug of the app?

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4 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: Using Xerox Connect for Microsoft Office 365 app - password is not saved

Hello KoshSolutions,

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.   

Thanks,
CathyO-Xerox
Community Manager

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jems125
New Member
New Member

Re: Using Xerox Connect for Microsoft Office 365 app - password is not saved

I am also facing exact same issue. Is your issue resloved? any recommendation how to solve this issue.? Can any one please help?

MyCoverageInfo.com

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Re: Using Xerox Connect for Microsoft Office 365 app - password is not saved

Thank you for the reply. We did call support first and they directed us to the forums stating that since there was nothing wrong with the machine that the support for the app was handled exclusively by the forums. Needless to say it's a little disappointing that support either doesnt handle the apps or was ushering us away so they could end the call and mark the ticket closed. 

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Re: Using Xerox Connect for Microsoft Office 365 app - password is not saved

It is possible to save the password within the app (Single Sign On) BUT it requires an add on called Xerox Workplace Cloud. I have no experience with it, but I've heard it's an additional cost and setup. Here's a couple links that may be of assistance:

bye for now.

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