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Joe Arseneau
Valued Advisor
Valued Advisor


It is an Outlook issue and MS fixed it already

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Joe Arseneau


Product Name: Other - specify product in post

Hello everyone,


I have a customer with several multifunctional WC6655, WC5945 and B405. The machines scan without any problem and send the attachment but after an update that made the client in Outlook 2016, all shipments to make the B405 arrive well to the recipient but if it tries to resend that email does not attach the scanned information, I thought it was an Outlook issue, but the 6655 and 5945 multifunctionals do not give this problem when it comes to forwarding some mail made from these multifunctionals. Someone with a similar case or steps to follow, update to version 38.21.51

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