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DTRIV New Member
New Member

Various Error Messages when attempting to scan to email - Xerox 7120

Hi all,

 

I'm attempting to get my Xerox 7120 to scan to email, however users have reported a variety of error messages (which I've confirmed on the "Error History" menu on the Centre Ware internet control panel.

 

The current error message I'm dealing with is 016-767 stating that the email address is wrong.

 

The email address it is sending to is a valid email address, I've also tried sending to other email addresses and same error message.

 

 

The scanner is setup with SMTP to Office 365. I'm using "*company exchange address*0i.mail.eo.outlook.com" as the SMTP server

 

Port 25

 

STARTTLS (if available)

 

Machine's email address is a user email address.

 

 

If anyone could offer some advice on what to try I'd be very thankful. I'll answer any question that you ask in regards to this to the best of my abilities to get to a resolution.

 

 

 

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3 Replies
Community Manager CherylO-Xerox
Community Manager

Re: Various Error Messages when attempting to scan to email - Xerox 7120

Hi DTRIV,

Thank you for using the Support Forum. Please take a look at the solutions for the error code you are getting and see if those might help with your situation.  If the solutions do not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Shkumax New Member
New Member

Re: Various Error Messages when attempting to scan to email - Xerox 7120

Dear support,

 

I have the same problem. We are using corporate e-mail on gmail platform.
Recheck all settings, mailbox working I can send and receive mail on it.

Maybe be you give additional recommendations to resolve this issue.
Thanks in advance.

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Various Error Messages when attempting to scan to email - Xerox 7120

There was a change made on the gmail side a few weeks ago that is currently affecting a large number of devices, Xerox is aware and the developers are working at fixing the issue. I can give no ETA on the fix, I can only confirm that Xerox knows there is an issue, and that it has affected all currently released firmwares for this device (7120) as well as some other models. My Apologies for this inconvenience.

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Joe
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