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corisys
Valued Member
Valued Member

VersaLink C7025 Office 365 Unable to send e-mail

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Hello

We've recently installed and setup a VersaLink C7025 and we are unable to get the 'Scan to E-Mail' to work.

VersaLink C7025 SMTP.PNG

Job fails, and the following error is in the log:

Completed (Error) 016-781

Strangely, I am receiving e-mail notifications from the printer?!!

E-Mail received below, even though 'scan to e-mail' mail does not send.

==============================================================
This e-mail was sent to you by the E-mail Notification Service.
Model
    VersaLink C7025
Host Name
    XC-8F7808
Location
   
IPv6 Address
    Link-Local Address
        fe80::9e93:4eff:fe8f:*****
IPv4 Address
    192.168.1.123
Serial Number
    ******
==============================================================

There are no errors to be reported.

I have also performed an Telnet SMTP test from my laptop on the same network, and there are no Firewall rules blocking ports 25 or 587 as you can see below:

Telnet SMTP.PNG

If anyone has any insight into what I may be doing wrong, that would really be appreciated. 

Many thanks in advance

Lee

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corisys
Valued Member
Valued Member

Re: VersaLink C7025 Office 365 Unable to send e-mail

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Updated to Bridge Firmware then latest Firmware and can now scan to e-mail with Office 365,

I assume it was because the Firmware the VersaLink was running didn't support TLS 1.2