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kaika313 Valued Member
Valued Member

Versalink C405 - High Sierra SMB scan problem

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Hi,

 

I know that with recent updates FTP scan with High Sierra is not possible anymore.

So we are trying to use SMB instead as know it is working. We succesfully use SMB scan with High Sierra and a WorkCentre 6605 by simply sharing a folder within MAC OS using port 445 but when we try to use it with a VLC405 it doesn't work giving error  018-762.

What does it mean? Are they using different SMB versions?

 

Thank you

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4 Replies
Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Versalink C405 - High Sierra SMB scan problem

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018-762 is an SMB timeout, a few things can cause that, so I will cover a few fixes and you can do them all.

 

1. Switch from Hostname to IPv4 address of the Mac to test if it is a DNS issue

 

2.JPG

 

2. Update the printer firmware

3. Set the correct time on the printer. (Needs to be within 3 minutes of local time)

EWS > System > Date & Time

 

1.JPG

 

2.JPG

 

 

This test worked on both with both MFP's on the latest firmware with these exact settings here.

 

1.JPG

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
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kaika313 Valued Member
Valued Member

Re: Versalink C405 - High Sierra SMB scan problem

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No way!

Updated to latest firmware, set IP instead of HostName, checked date and time but still same error.

I even tried to connect directly Mac and C405 with no success... Maybe I'm missing an other setting?

 

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Versalink C405 - High Sierra SMB scan problem

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There is one thing to try on the printer, and if that fails, 1 thing to try on the Mac, although the Mac fix should already have been done to make the 6605 work since it is older.

 

1. EWS > Connectivity > Ethernet > Common > Edit and change IP Mode to IPv4

 

1.JPG

 

2.

  1. Open the Terminal app, which is in the Utilities folder of your Applications folder.
  2. Type sudo /usr/libexec/configureLocalKDCand press Return. 
  3. Enter your administrator password and press Return.
  4. Quit the Terminal app. 
Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
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kaika313 Valued Member
Valued Member

Re: Versalink C405 - High Sierra SMB scan problem

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Joe053204-xrx wrote:

There is one thing to try on the printer, and if that fails, 1 thing to try on the Mac, although the Mac fix should already have been done to make the 6605 work since it is older.

 

1. EWS > Connectivity > Ethernet > Common > Edit and change IP Mode to IPv4

 

1.JPG

 


Joe053204-xrx wrote:

There is one thing to try on the printer, and if that fails, 1 thing to try on the Mac, although the Mac fix should already have been done to make the 6605 work since it is older.

 

1. EWS > Connectivity > Ethernet > Common > Edit and change IP Mode to IPv4

 

1.JPG

 

2.

  1. Open the Terminal app, which is in the Utilities folder of your Applications folder.
  2. Type sudo /usr/libexec/configureLocalKDCand press Return. 
  3. Enter your administrator password and press Return.
  4. Quit the Terminal app. 

This worked after all the other settings you mentioned before!

 

Thank you! 

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